93pk Frequently Asked Questions

You must be 21 years of age or older to register and play on 93pk. This is a strict requirement that applies to all players in Bangladesh. During registration, you must confirm your date of birth, and 93pk may request a copy of your National Identity Card (NID) or passport to verify your age before your account is fully activated.

93pk accepts a Bangladesh National Identity Card (NID), a valid passport, or a driving licence as primary identity documents. For address verification, a recent utility bill or bank statement is accepted. Documents should be clear, unedited photographs or scans. The verification team typically reviews submitted documents within 24 hours and will contact you via your registered mobile number if any additional information is needed.

To reset your 93pk password, click the 'Forgot Password' link on the login page and enter your registered mobile number. A one-time reset code will be sent to that number via SMS. Enter the code on the reset page, then set a new password of at least eight characters. If you no longer have access to your registered mobile number, contact the support team at [email protected] for manual account recovery.

No — each person is permitted to hold exactly one 93pk account. Creating multiple accounts (multi-accounting) is a violation of the Terms and Conditions and will result in the permanent closure of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created in your name by someone else, contact [email protected] immediately.

To close your 93pk account, send a written request to [email protected] from your registered email address or mobile number. Your remaining balance will be returned to your last used payment method — bKash, Nagad, or Rocket — before the account is closed. Account closure is typically processed within 48 hours. If your reason for closing is gambling-related, the support team will also offer self-exclusion as an alternative.

bKash deposits on 93pk are credited instantly in the vast majority of cases — typically within 30 seconds to two minutes of a successful bKash transaction. During peak hours such as BPL match days or major cricket tournaments, processing may occasionally take up to five minutes. If a deposit has not appeared in your 93pk balance after ten minutes, contact support with your bKash transaction ID.

The minimum deposit on 93pk is ৳200 via bKash, Nagad, and Rocket. For bank transfers through Dutch-Bangla Bank, City Bank, or BRAC Bank, the minimum deposit is ৳500. There is no maximum deposit cap for standard accounts, though high-value deposits above ৳50,000 may trigger an additional verification step in line with our anti-money laundering procedures.

The minimum withdrawal on 93pk is ৳500 for bKash, Nagad, and Rocket. Bank transfer withdrawals have a minimum of ৳1,000. Withdrawals can only be sent to a payment method registered in your own name — third-party withdrawals are not permitted. Your account must be fully verified before any withdrawal is processed.

93pk processes withdrawal requests within two to four hours for bKash, Nagad, and Rocket during standard business hours. Bank transfer withdrawals typically arrive within one to two business days. Withdrawals submitted between midnight and 6 AM BST may take slightly longer as they are queued for the next processing window. First-time withdrawals from a newly verified account may require one additional security review.

93pk does not charge platform fees on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, or Rocket — may apply their own standard transaction charges, which are outside 93pk's control. Bank transfer withdrawals are similarly fee-free on the 93pk side, though your bank may deduct a processing charge on their end.

Yes — Nagad is a fully supported deposit and withdrawal method on 93pk. It works the same way as bKash: enter your Nagad number in the deposit form, confirm the amount, approve the payment in your Nagad app, and the funds appear in your 93pk balance within minutes. Nagad deposits carry the same ৳200 minimum and are processed instantly.

93pk offers betting on a wide range of cricket markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI and Test matches involving the Bangladesh Tigers, and all major ICC tournaments. Available markets include match winner, top batsman, top bowler, total runs, total wickets, over-by-over run lines, and in-play live betting during active matches.

Yes — BPL (Bangladesh Premier League) is one of the most popular betting categories on 93pk. During the BPL season, the platform offers pre-match and in-play markets for every fixture, including match winner, total sixes, highest partnership, and player performance specials. BPL markets typically open 24 to 48 hours before each match.

Yes — the 93pk platform is fully optimised for mobile browsers on both Android and iOS. The site adapts automatically to your screen size, so you can access cricket betting, slots, and live casino games directly from your smartphone's browser without downloading a separate app. For the best mobile experience, we recommend using Google Chrome or the latest version of your device's default browser.

93pk's slots library features hundreds of titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and more. Popular categories include classic three-reel slots, five-reel video slots, and progressive jackpot titles. New releases are added regularly. You can filter the slots section by provider, theme, or volatility level to find games that suit your style and bankroll.

All live casino games on 93pk are supplied by certified third-party providers including Evolution Gaming and Ezugi, whose studios operate under independent testing and certification programmes. The physical card shuffles and roulette spins you see on camera are real — they are not digitally simulated. RNG (Random Number Generator) certification applies to slots and virtual games, which are tested by independent labs to confirm statistical fairness.

93pk offers a welcome bonus for new players on their first deposit. The exact bonus percentage and cap may vary based on current promotions — visit the Current Offers page on 93pk.io for the latest terms. Welcome bonuses are credited to your account automatically after a qualifying deposit and are subject to a wagering requirement that must be completed before the bonus balance can be withdrawn.

A wagering requirement (also called a rollover requirement) means you must wager the bonus amount a specified number of times before it becomes withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in eligible bets before the bonus converts to real money. Full wagering terms for each promotion are listed on the Current Offers page.

Log in to your 93pk account and navigate to the 'My Bonuses' or 'Promotions' section of your account dashboard. Here you will see a list of all active bonuses, their current wagering progress, expiry dates, and any game restrictions. If a bonus you claimed does not appear in your account within 30 minutes of qualifying, contact [email protected] with your deposit reference.

Yes — 93pk rewards regular players through a tiered loyalty programme. As you accumulate real-money wagers across sports betting, live casino, and slots, you progress through loyalty tiers that unlock higher bonus percentages, faster withdrawal processing, dedicated account management, and exclusive reload offers. Full details of the current loyalty tier structure are available on the Current Offers page .

93pk uses 256-bit SSL/TLS encryption for all data transmitted between your device and the platform, meaning your account details, payment information, and personal data are protected to the same standard used by major banks. Account access is protected by password authentication and optional two-factor verification via SMS. 93pk does not sell or share player data with third-party advertisers.

93pk operates as an online gaming platform serving the Bangladesh market. We recommend all players familiarise themselves with the laws applicable in their own jurisdiction before registering. 93pk does not make specific claims about licensing under Bangladeshi law. What we can confirm is that the platform uses SSL encryption, follows strict anti-money laundering procedures, enforces the 21+ age requirement, and employs responsible gaming tools to protect players.

To self-exclude from 93pk, log in to your account, go to Account Settings, and select the Responsible Gaming tab. From there, choose 'Self-Exclusion' and select a minimum exclusion period of six months. Self-exclusion activates immediately and cannot be reversed during the active period. Alternatively, you can request self-exclusion directly by emailing [email protected] — the team will action it without delay.

Deposit limits on 93pk can be set from the Responsible Gaming section inside your account settings. You can choose a daily, weekly, or monthly limit in BDT. Once set, the limit cannot be raised until a mandatory cooling period has elapsed — 24 hours for daily limits, and seven days for weekly or monthly limits. Reducing a limit takes effect immediately. This tool is free to use and available to all registered players.