93pk Privacy Policy

This Privacy Policy describes how 93pk ("we", "our", "us") collects, processes, stores, and protects personal data in connection with your use of the 93pk platform at 93pk.io, including all casino games, sports betting markets, account management features, promotional services, and customer support functions available on the platform.

This policy applies to all registered players, prospective players who browse the platform without registering, and individuals who contact our support team. By registering an account on the 93pk platform or by continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood its contents.

93pk is committed to handling personal data responsibly and in accordance with applicable data protection principles. We collect only what is necessary, retain it only for as long as required, and apply appropriate technical and organisational safeguards throughout the data lifecycle.

93pk operates the platform at 93pk.io and acts as the data controller for all personal data collected through the platform. For all privacy-related enquiries, correction requests, deletion requests, or formal complaints, players should contact the 93pk data team using the following details:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Typically within 30 minutes for general enquiries; formal data requests processed within 14 business days

All privacy-related requests must be submitted in writing to the email address above and should include the player's registered username and a clear description of the request. Identity verification may be required before a data request is fulfilled.

3.1 Registration Data. When you create a 93pk account, we collect the following information: full legal name, date of birth, Bangladeshi mobile number, and a chosen username and password. This data is required to create and secure your account and to verify that you meet the minimum age requirement of 21 years.

3.2 Identity Verification Data. As part of our Know Your Customer (KYC) and anti-money laundering (AML) obligations, we may request and collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. We may also collect a selfie photograph or proof of address document where required for enhanced verification.

3.3 Payment Data. To process deposits and withdrawals, we collect payment method information. For bKash, Nagad, Rocket, and Upay transactions, this includes the mobile wallet number associated with your account. For bank transfers, this includes your account name and bank account number. We do not store full card numbers for Visa or Mastercard transactions; these are processed via secure payment gateway partners.

3.4 Transaction Data. We maintain records of all financial transactions on your account, including deposit amounts, withdrawal requests, game wagers, bonus credits, and promotional reward claims. Transaction records are retained for the period required by our compliance obligations.

3.5 Usage and Gameplay Data. We collect data about how you use the platform, including: games played, betting markets accessed, session duration, bet amounts, win and loss records, device type, browser type, and IP address. This data is used for platform improvement, fraud detection, and responsible gaming monitoring.

3.6 Communications Data. If you contact our support team via email or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments or screenshots you provide. These records are used to resolve disputes, improve support quality, and maintain an audit trail of player interactions.

3.7 Voluntary Data. From time to time, we may invite players to participate in surveys, promotions, or feedback exercises. Any data provided in these contexts is collected voluntarily and used solely for the stated purpose of the exercise.

4.1 Account Management. We use your registration data to create and maintain your 93pk player account, authenticate your identity at login, and communicate important account-related information to you, such as security alerts, withdrawal confirmations, and policy update notices.

4.2 Payment Processing. Your payment data is used exclusively to process deposits into your 93pk account balance and to execute withdrawal requests to your registered payment method. 93pk does not use payment data for any purpose unrelated to your account's financial transactions.

4.3 Identity Verification and Compliance. We use identity verification data to confirm that you are who you claim to be, that you meet the minimum age of 21, and that your use of the platform complies with our anti-money laundering obligations. This processing is a legal requirement and cannot be opted out of while maintaining an active account.

4.4 Platform Personalisation. Usage and gameplay data helps us tailor the 93pk experience to your preferences — for example, surfacing game categories you play most frequently, or displaying promotions relevant to your betting activity. Personalisation features can be limited by contacting [email protected].

4.5 Responsible Gaming Monitoring. 93pk uses gameplay data to monitor for signs of problem gambling behaviour, such as rapid escalation of bet sizes, frequent large deposits, or extended unbroken play sessions. Where such patterns are identified, our responsible gaming team may reach out to the player or apply account safeguards in line with our Responsible Gaming policy.

4.6 Fraud Prevention and Security. We analyse transaction data, IP addresses, device fingerprints, and behavioural patterns to detect and prevent fraud, account takeovers, multi-accounting, and other prohibited activities. This processing is carried out in the legitimate interests of both 93pk and honest players on the platform.

4.7 Customer Support. Communications data is used by our support team to handle your enquiries, resolve disputes, and improve the quality of our service over time.

4.8 Legal Obligations. Where required by applicable law or by order of a competent authority, 93pk may use or disclose personal data to fulfil legal reporting or disclosure obligations.

93pk processes personal data on the following legal bases:

• Contract performance: Processing necessary to create and manage your account, process payments, and deliver the services you have requested.
• Legal obligation: Processing required to comply with anti-money laundering regulations, age verification requirements, and other applicable legal obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your data protection rights.
• Consent: Where we rely on consent as a legal basis (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. Withdrawal of consent does not affect your ability to use the core 93pk platform.

6.1 Payment Processors. 93pk shares relevant payment data with authorised payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card processors — solely to execute the financial transactions you have requested. These partners are contractually bound to process your data only for the stated payment purpose.

6.2 Identity Verification Providers. Where third-party identity verification services are used to fulfil our KYC obligations, relevant identity documents and personal data may be shared with those providers. All such providers are required to maintain the confidentiality and security of your data.

6.3 Game Technology Providers. Game suppliers — including Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe — may receive anonymised session and gameplay identifiers necessary to deliver their game products. These providers do not receive your full identity data or payment details.

6.4 Legal and Regulatory Authorities. 93pk may disclose personal data to relevant authorities where required to do so by law, court order, or regulatory direction. We will not disclose more data than is strictly required to fulfil such obligations.

6.5 No Sale of Data. Under no circumstances does 93pk sell, rent, or lease your personal data to third-party advertisers, data brokers, or marketing companies. Your data is not a commercial product.

6.6 Business Transfers. In the event of a merger, acquisition, or sale of all or part of the 93pk business, personal data held about registered players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material changes to this Privacy Policy that arise as a result.

7.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. 93pk uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your login session, and detect fraudulent activity.

7.2 Types of Cookies We Use.

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in as you navigate between pages. The platform cannot operate without these cookies.
• Performance cookies: Used to measure how players interact with the platform — such as which pages are visited most frequently and where errors occur — so that we can improve platform reliability and speed.
• Security cookies: Used to detect and prevent fraudulent activity, account takeover attempts, and unusual session behaviour.
• Preference cookies: Used to remember your platform preferences, such as your preferred game category or display settings, so you do not need to re-select them on each visit.

7.3 What We Do Not Use. 93pk does not deploy advertising tracking cookies, cross-site tracking pixels, or social media cookies. We do not share browsing behaviour data with external advertising networks or retargeting platforms.

7.4 Managing Cookies. You may configure your browser to refuse or delete cookies at any time. Please be aware that disabling essential cookies will impair or entirely prevent your ability to use the 93pk platform, as session authentication depends on cookie functionality.

8.1 Technical Measures. 93pk employs industry-standard technical safeguards to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include: 256-bit SSL/TLS encryption for all data in transit; encryption of sensitive data at rest; access controls limiting data access to authorised personnel only; and regular security reviews of platform infrastructure.

8.2 Organisational Measures. Access to personal data within the 93pk organisation is granted on a strictly need-to-know basis. Staff with access to player data receive regular training on data protection obligations and are bound by confidentiality obligations as a condition of their engagement.

8.3 Breach Response. In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 93pk will notify the affected players without undue delay and take immediate remedial action to contain and investigate the breach. 93pk maintains an internal incident response procedure for this purpose.

8.4 Player Responsibilities. Players share responsibility for the security of their account. You must keep your password confidential, not share your account credentials with any other person, and contact [email protected] immediately if you believe your account has been compromised. 93pk is not liable for losses arising from a player's failure to maintain the security of their own account credentials.

9.1 Active Accounts. Personal data associated with an active 93pk account is retained for the duration of the account's existence. This data is necessary to provide the services you have requested and to fulfil our ongoing compliance obligations.

9.2 Closed Accounts. Following account closure — whether initiated by the player or by 93pk — personal data is retained for a minimum period of five years from the date of closure. This retention period reflects our obligations under applicable anti-money laundering regulations, which require that transaction records and identity verification data be available for inspection for a defined post-closure period.

9.3 Communications Records. Customer support communications are retained for a period of three years from the date of each interaction, unless a longer retention period is required by an ongoing dispute or legal proceeding.

9.4 Deletion. Once the applicable retention period has expired and no legal basis exists for further retention, personal data is securely and permanently deleted from 93pk systems. Deletion requests submitted by players before the expiry of the mandatory retention period will be assessed individually; where a legal obligation to retain the data exists, full deletion cannot be carried out until that obligation is fulfilled.

As a player on the 93pk platform, you hold the following privacy rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] from your registered email address or mobile number, along with sufficient information to verify your identity.

• Right of access: You may request a copy of the personal data 93pk holds about you, along with information on how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is being assessed.
• Right to data portability: Where technically feasible and where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling. Where such an objection is raised, 93pk will assess whether compelling legitimate grounds exist to continue the processing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

93pk will respond to all verified privacy rights requests within 14 business days. Where a request is complex or requires a longer assessment, we will notify you of the extended timeline and provide a progress update.

The 93pk platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, we will immediately suspend that account, delete any associated personal data that is not required for compliance purposes, and return any real-money deposits to the original payment method.

If you believe that a person under the age of 21 has registered an account on the 93pk platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

93pk may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. Where changes are material, registered players will be notified via their registered mobile number or email address at least 7 days prior to the changes taking effect.

The current effective version of this Privacy Policy will always be available at 93pk.io/privacy-policy. The effective date at the top of this document indicates when the current version came into force. We encourage players to review this policy periodically to stay informed about how their data is being handled.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a complaint about how 93pk has handled your personal data, please contact us using the details below. All formal privacy complaints must be submitted in writing and will receive a written response within 14 business days.

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Response time: Typically under 30 minutes for general enquiries; formal data requests within 14 business days
• Language: English

93pk takes all privacy complaints seriously and will investigate each submission thoroughly. Where a complaint cannot be resolved to your satisfaction through direct communication, you retain the right to escalate the matter through any avenue available to you under applicable law.